Policies and Shipping

All website content, including photos, are the property of olive me handmade. No duplicating or copying of content or reposting of images are permitted.

PURCHASES

This store accepts Paypal payments with PayPal Express Checkout, Shopify Payments with Visa or Mastercard, Shop Pay and Apple Pay.

SHIPPING

*November 2024: in the event that Canada Post goes on strike after orders are mailed, olive me is not responsible or liable for any delays due to a potential lockout or strike with the mail carrier. Please be aware that this is a possibility for November orders.*

Orders ship out in 2-4 business days from point of ordering and are mailed from Fernie, BC.

Canadian Shipping

Orders up to two items have the choice of shipping via Lettermail for a flat rate of $6, or Expedited tracked shipping for $18.

With Lettermail shipping, there is no insurance, tracking or coverage.

Most orders with more than two pairs of clothing items will be shipped via Expedited post due to size restrictions. When multiple orders are combined, if lettermail shipping was chosen, this will always be the default shipping method if the items are able to fit.

Once lettermail packages are dropped off at the post office, olive me handmade assumes no responsibility if they become lost, damaged or delayed. Lettermail can take 2-3 weeks on average to arrive, and on occasion, even longer.

For orders sent via expedited post, tracking and $100 insurance coverage is included.

U.S.A. Shipping

Orders to the United States are shipped via Tracked Packet for a flat rate of $16 with $100 insurance/liability coverage. Please note, prices on the website are shown in the currency of your country via the automatic currency conversion rates; for US customers, there may be some flunctuations in pricing.

Customs, duties and/or taxes are the responsibility of the buyer. Once packages are dropped off at the post office, olive me handmade assumes no responsibility if they become lost, damaged or delayed.

Olive me handmade reserves the right to cancel a sale if necessary.

RETURNS

Items purchased from olive me handmade are final sale.There are no refunds or exchanges. For this reason, please be sure to order correct sizes.

If a purchased item is received in a faulty or defective condition, please contact hello@olivemehandmade.com and I will work to resolve right away. Defects must be addressed within 14 days of receipt, any issues arising after 14 days are deemed wear and tear and are not refundable.

HANDMADES

All items at olive me are made by myself. As is the nature of handmade, there can be slight variations between the same products and pattern placement can vary from what is seen in photos.